Privacy policy

Information you provide to us

When you submit an enquiry through our website, we may collect:

• Full name
• Work email address
• Company name
• Type of enquiry
• Any information you choose to include in your message

If you contact us directly by email, we may also receive the information contained in your email and any information you choose to provide.

Please do not submit sensitive personal information, confidential information or legally privileged information through our general contact form unless specifically requested by Consult Hub or necessary for your enquiry.

Technical information

When you visit the website, our hosting, security and infrastructure providers may automatically process limited technical information necessary to deliver, protect and operate the website.

This may include:

• IP address
• Browser and device information
• Requested pages or URLs
• Date and time of requests
• Referring information, where provided by your browser
• Security, diagnostic and network information

We do not currently use the Consult Hub corporate website for advertising tracking, behavioral advertising or session replay.

We may process information collected through the website where necessary or permitted under applicable law for purposes including:

• Responding to enquiries and communicating with you
• Understanding your requirements and determining how Consult Hub may be able to assist you
• Providing information about our services or HUMN+ when requested
• Operating, maintaining and securing the website
• Preventing spam, abuse, fraud or misuse
• Maintaining appropriate business records
• Improving the reliability and operation of the website
• Complying with applicable legal and regulatory obligations
• Establishing, exercising or defending legal rights where necessary

Where applicable law requires consent for a particular processing activity, we will seek that consent as required.

We do not sell personal information.

Submitting an enquiry through our website does not automatically subscribe you to marketing communications.

When you submit the Consult Hub contact form, the information you provide is processed so that your enquiry can be delivered to Consult Hub at hello@consult-hub.com.

The website may also send an automatic acknowledgement to the work email address you provide.

The contact form is not designed to create a permanent website database of submitted enquiries.

However, information associated with an enquiry may be processed or retained through:

• Consult Hub's email systems
• Our transactional email delivery provider
• Temporary anti-spam and rate-limiting processes
• Security, delivery and operational logs maintained by relevant service providers

We may retain resulting email communications where reasonably necessary to respond to your enquiry, maintain appropriate business records, manage a potential or existing business relationship, resolve disputes, establish or defend legal rights, or comply with applicable legal obligations.

Consult Hub has intentionally configured this website to minimize unnecessary tracking.

We do not currently use cookies for advertising or remarketing.

The website and its infrastructure providers may use limited cookies or browser storage where necessary for security, deployment, routing, website functionality or navigation.

Current technical implementation includes security and infrastructure cookies used in connection with website delivery and bot protection, together with limited session storage used for functional navigation behavior.

These technologies are not intended to build advertising profiles about visitors.

We do not currently use Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Hotjar, Microsoft Clarity or session-replay technology on the corporate website.

If we introduce analytics, advertising, marketing cookies or other non-essential tracking technologies in the future, we will review applicable consent and disclosure requirements and update our practices and this Privacy Policy as appropriate.

We use third-party technology and service providers to help host, secure, operate and support the website and deliver transactional communications.

These providers may process limited personal or technical information where necessary to provide their services to us.

Depending on the service involved, this may include website hosting and delivery, security and bot protection, infrastructure, transactional email delivery and related technical operations.

Where a service provider processes personal information on our behalf, we take appropriate steps designed to ensure that the processing is subject to applicable contractual, confidentiality, security and data-protection requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently processed, or as otherwise required or permitted by applicable law.

Retention periods may depend on:

• The nature and purpose of the information
• Our relationship and communications with you
• Business and operational requirements
• Applicable contractual requirements
• Dispute-resolution or legal-claim requirements
• Applicable legal and regulatory obligations

When personal information is no longer required for an applicable purpose, we take appropriate steps regarding its deletion, anonymization or other handling as required by applicable law.

Technical, security and delivery records maintained by infrastructure providers may also be subject to those providers' applicable retention practices.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized or unlawful access, processing, loss, misuse, alteration, destruction or disclosure.

Our website also uses infrastructure and security measures intended to protect against spam, abuse and malicious traffic.

We periodically review appropriate security and organizational measures in light of the nature of the information processed and applicable requirements.

However, no internet transmission, email system or electronic storage system can be guaranteed to be completely secure.

Consult Hub operates across the MENA region and uses technology and service providers that may operate infrastructure in different countries.

As a result, personal information may be processed in countries other than the country from which you access the website.

Where applicable law imposes requirements on the transfer or processing of personal information outside a particular jurisdiction, we take appropriate steps to assess and address those requirements.

Depending on the law applicable to the processing of your personal information, you may have rights relating to that information.

Under applicable Jordanian personal data protection law, where relevant, these include rights concerning:

• Awareness of, access to and obtaining personal data held about you
• Withdrawal of prior consent where processing is based on consent
• Correction, amendment, addition or updating of personal data
• Restricting processing to a specific scope
• Erasure or anonymization in circumstances provided by law
• Objecting to processing in circumstances provided by law
• Data portability where applicable

Additional or different rights may apply depending on your location and applicable law.

To exercise a privacy right or submit a privacy-related request, contact:

hello@consult-hub.com

Please describe the request sufficiently for us to understand and respond to it.

We may need to verify your identity before fulfilling certain requests and may request information reasonably necessary for that purpose.

We will handle applicable requests in accordance with the requirements and timeframes established by applicable law.

If you believe your personal information has not been handled in accordance with applicable data-protection requirements, you may contact us first so that we can review and address your concern.

Where applicable, you may also have the right to raise a complaint with the competent data-protection authority.

Our website may contain links to websites or services operated by third parties, including social-media platforms.

When you follow a third-party link, that third party may collect or process information according to its own privacy practices.

Consult Hub is not responsible for the privacy, security or content practices of third-party websites or services.

We encourage you to review the relevant privacy information provided by those third parties.

HUMN+ is a product by Consult Hub.

The Consult Hub corporate website presents information about HUMN+ but is separate from the HUMN+ application environment.

This Privacy Policy applies to the Consult Hub corporate website unless otherwise stated.

Separate or additional privacy terms may apply to information processed through the HUMN+ application.

The Consult Hub corporate website and services are intended for businesses and professional users and are not directed toward children.

We do not knowingly use this website to solicit personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically where appropriate.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how Consult Hub handles personal information, contact: